|Red Hat Enterprise Linux AS 2.1: The Official Red Hat Enterprise Linux AS Installation Guide|
|Prev||Appendix D. Getting Technical Support||Next|
In order to receive technical support for your Official Red Hat product, you must register your product on Red Hat's website.
Every Official Red Hat product comes with a Product Identification code: a 16-character alphanumeric string. The Product ID for Red Hat Enterprise Linux AS 2.1 is located on the Registration Information Card that can be found inside the box. Your Product ID is included in your boxed set, and you should keep it in a safe place. You need this code, so do not lose the card!
Do not throw away the card with your Product ID. You need the Product ID to get technical support. If you lose the certificate, you may not be able to receive support.
The Product ID is the code that will enable your technical support and any other benefits or services that you purchased from Red Hat, depending upon which Red Hat product you purchased.
To sign up for technical support, you will need to:
Create a customer profile at http://www.redhat.com/apps/activate/. You may have already completed this step; if you have, continue to the next step.
Using the login name and password you created during the customer profile, please log in at the Red Hat Support website at http://www.redhat.com/support.
If you created a new customer profile, once you activate your product you will see a webpage that shows your registered products. There is also a button, Access Web Support, on this page that will take you to the support website.
Update your contact information if necessary.
If your email address is not correct, communications regarding your technical support requests CANNOT be delivered to you, and you will not be able to retrieve your login and password by email. Be sure that you give us your correct email address.
If you are worried about your privacy, please see Red Hat's privacy statement at http://www.redhat.com/legal/privacy_statement.html.
Add a product to your profile. Please enter the following information:
The Product ID for your boxed set product
The Support Certificate Number or Entitlement Number if the product is a contract
Set your customer preferences.
Answer the optional customer questionnaire.
Submit the form.
If the previous steps were completed successfully, you can now login at http://www.redhat.com/support and open a new technical service request. However, you must still use your Product ID in order to obtain technical support via telephone (if the product you purchased came with phone support). You will also be asked for your login name when contacting the technical support team via telephone.